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Privacy Policy

DuraPaper Limited (“DuraPaper”) respects your privacy and is committed to protecting your personal information. As a visitor to this website you will disclose personal information, for example, by sending emails or using “cookies” as you browse the website.

1. DuraPaper sites covered by this Privacy Policy
DuraPaper is part of a global organisation with affiliated and subsidiary legal entities in various jurisdictions around the world. This Privacy Policy applies to all DuraPaper’s websites and domains except to the extent any affiliate or subsidiary posts a specific Privacy Policy at a specific website for that business entity.

2. Collecting personal information
DuraPaper collects personal information from visitors to this website when, among other things, the visitors make email enquiries, places orders, makes a request for a quote or more product information, submits any details as a potential supplier.
DuraPaper also collects personal information about you when you visit our website through our automated data collection tools including “cookies”. This is personal information automatically generated by your visit to this website. A cookie is a small text file with a unique identification number that is transferred from this website to the hard drive of your computer allowing DuraPaper to identify your browser type, domain name, language, time you accessed the website, the web address from which you arrived at this website, your Internet Protocol (IP) address and the pages of this website that you have viewed.

3. DuraPaper’s use of information
DuraPaper uses your communicated information for the purpose that you stipulate, such as your request for more information, delivery of your goods and for communication purposes. For example, your e-mail address will be used for the purpose for which you have provided it and to enable DuraPaper to reply to you. We will add your email address to our CRM (Customer Relationship Management) software to ensure subsequent communication can be retained for further recall/analysis - if required. We will also make direct contact to ensure your customer experience with DuraPaper is satisfactory. This directly contact may include consignment details of your order, pricing and/or product information as requested and may include additional product information at a later stage which is relevant to your order or enquiry.
DuraPaper uses your automatically generated (cookie) information for statistical analysis purposes to determine the popularity and common use of this website, analyse trends, administer the site, and to track any unauthorised or damaging visits which may cause risk to the operation of the website

4. Sharing information
DuraPaper is the sole controller of the information collected on this website. DuraPaper will not sell, share, or rent or lease or otherwise deal with your personal information to others in any way that departs from what is disclosed in this Privacy Policy. Your personal information will be shared when needed to complete the tasks you have requested. For example, delivery of your order will require we proved certain details to 3rd party to complete delivery. We will only share details relevant to complete any transactions. Non essential information will remain secure within DuraPaper.

5. Seeing your information
DuraPaper will produce any reasonable request for customer data provided the request is relevant and an identity can be verified.

6. Raising a concern or lodging a complaint
If you believe DuraPaper is not abiding by this privacy policy in the treatment of your personal information please address your concerns by contacting us.

7. Third Party Sites
This website contains links to other sites. This Privacy Policy applies solely to information collected at this website. Please be aware that DuraPaper is not responsible for the privacy practices of third party sites. DuraPaper recommends to visitors here that when they leave this website via a live link they read the privacy statements of each and every website they then visit.

8. Security
DuraPaper’s website is firewall protected. Full backups are performed on the entire file system and incremental backups are done daily. Additionally, the servers on which DuraPaper stores identifiable information are kept in a secure environment.

9. Changes to Privacy Policy
DuraPaper will update this policy from time to time. A "last revised" date will always be included on the bottom of the statement. To keep up-to-date with DuraPaper’s policy, please check this page periodically.

Contacting the Website Administrator
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us here.

Last revised : 16th July, 2019